Frequently Asked Questions

• Primary Care Services
• Specialty Physicians On-site
• Access to Mercy Medical Center top rated specialists
• Diagnostic and Specialty Services 
• Online Patient Access for Appointment Requests, Prescription Renewals
• Weekend Hours

Mercy Personal Physicians at Reisterstown is conveniently located in the center of old Reisterstown off Main Street at 114 Business Center Drive in the St. John Properties Business Park. Our office is located across the street from Franklin Middle School. Patient parking is available in front of the building. Directions are available online.

Mercy Personal Physicians at Reisterstown understands that your time is important and has considered this into planning our hours of operation to include early mornings and late evenings.

Making an appointment with the primary care doctors and specialists of Mercy Personal Physicians at Reisterstown is easy.

New Patients: 

• Call 1-800-MD Mercy (636-3729) or
• Schedule a new primary care appointment online or
• Request a specialist appointment online

Existing Patients: 

• Use your MyChart account to schedule an appointment online

MyChart is a secure website that gives you electronic access to your medical information and allows you to do the following:

• Review lab results, medications, immunization, appointment information
• Renew prescriptions, send messages to your doctor, schedule appointments and pay your bill online

Existing patients can sign up for MyChart if they do not currently have access.

To prepare for your appointment at Mercy Personal Physicians at Reisterstown, you should bring the following:

• Insurance card
• Photo identification
• A list of current medications
• Co-payment, if applicable
• Completed new patient forms

If you need to cancel your appointment, we will be happy to reschedule at a more convenient time. We ask for 24-hour notice.

Mercy Personal Physicians at Reisterstown accepts a variety of health insurances. For more information on accepted insurances, please call our office at 410-833-2772 and a staff member will assist you.  

Yes, you can access your medical records by using MyChart.  

Your primary care doctor can recommend a specialist. There are a number of Mercy’s renowned medical experts on-site. To assist you in making an appointment with a specialist, please call at 410-833-2772. Our staff can also help you determine whether or not you need a referral.

Prescription refills can be requested by:

• Calling your doctor
• Accessing MyChart
• Contacting your pharmacy, who will notify the doctor

If you experience a medical emergency, please call 911. We have a physician on call 24-hours a day. After hours, you may call at 410-833-2773 to reach the physician on call. 

Yes, we try to accommodate requests for same day appointments. Please call our offices at 410-833-2772 to confirm availability.

We accept cash, check, and major credit cards.