Frequently Asked Questions

• Primary Care Services
• Specialty Physicians
• Access to Mercy Medical Center top rated specialists
• Diagnostic and Specialty Services 

Mercy Personal Physicians at Reisterstown is conveniently located in the center of old Reisterstown off Main Street at 114 Business Center Drive in the St. John Properties Business Park. Our office is located across the street from Franklin Middle School. Patient parking is available in front of the building. Directions are available online.

Mercy Personal Physicians at Reisterstown understands that your time is important and has considered this into planning our hours of operation to include early mornings and late evenings.

Making an appointment with the primary care doctors and specialists of Mercy Personal Physicians at Reisterstown is easy. Patients can call 410-833-2772 to schedule an appointment. Patients with an existing MyChart account can schedule an appointment online. New patients can complete our Request an Appointment form.

MyChart is a secure website that gives you electronic access to your medical information and allows you to do the following:

• Review lab results, medications, immunization, appointment information
• Renew prescriptions, send messages to your doctor, schedule appointments and pay your bill online

To sign up for MyChart, you will need to do the following:

1. Request an activation code from your doctor’s office (activation code must be used within 30 days of receiving it)
2. Using a computer or smart phone log on to MyChart, and use your activation code, follow the steps to enroll 

To prepare for your appointment at Mercy Personal Physicians at Reisterstown, you should bring the following:

• Insurance card
• Photo identification
• A list of current medications
• Co-payment, if applicable
• Completed new patient forms

If you need to cancel your appointment, we will be happy to reschedule at a more convenient time. We ask for 24-hour notice.

Mercy Personal Physicians at Reisterstown accepts a variety of health insurances with the exception of Kaiser Permanente. For more information on accepted insurances, please call our office at 410-833-2772 and a staff member will assist you.  

Yes, you can access your medical records by using MyChart.  

Some insurance carriers require a referral. There are several scheduling options available:

• In person
• Contact the Patient Concierge Service at 410-833-2773
• Call the specialist directly

Your primary care doctor can recommend a specialist. There are a number of Mercy’s renowned medical experts on-site.

Prescription refills can be requested by:

• Calling your doctor
• Accessing MyChart
• Contacting your pharmacy, who will notify the doctor

If you experience a medical emergency, please call 911. We have a physician on call 24-hours a day. After hours, you may call at 410-833-2773 to reach the physician on call. 

Yes, we try to accommodate requests for same day appointments. Please call our offices at 410-833-2772 to confirm availability.

We accept cash, check, and major credit cards.