Frequently Asked Questions

Mercy Personal Physicians at Lutherville provides comprehensive patient health care:

• Primary Care Physicians 
• Specialty Physicians
• Diagnostic and Testing Services
• Online Patient Access for Appointment Requests, Prescription Renewals
• Weekend Hours

Mercy Personal Physicians at Lutherville is located at the 1734 York Road at the corner of York and Ridgely Roads. It is conveniently accessible to Lutherville/Timonium, Cockeysville, Hunt Valley, Monkton, and the I-83 corridor. Free on-site parking is available. Handicapped spaces are conveniently located in the main parking lot.  

A second primary care office affiliated with Mercy Personal Physicians at Lutherville is located in Hunt Valley at 10155 York Road.

Directions are available online.

Mercy Personal Physicians at Lutherville understands that your time is important and has considered this into planning our hours of operation to include early mornings, late evenings and weekends.

Making an appointment with the primary care doctors and specialists at Mercy Personal Physicians at Lutherville is easy.

New Patients: 

• Call 1-800-MD Mercy (636-3729) or
• Schedule a new primary care appointment online or
• Request a specialist appointment online

Existing Patients: 

• Use your MyChart account to schedule an appointment online

MyChart is a secure website that gives you electronic access to your medical information and allows you to do the following:

• Review lab results, medications, immunization, and appointment information
• Renew prescriptions, send messages to your doctor, schedule appointments, and pay your bill online

Existing patients can sign up for MyChart if they do not currently have access.

To prepare for your appointment at Mercy Personal Physicians at Lutherville, you should bring the following:

• Insurance card
• Photo identification
• A list of current medications
• Co-payment, if applicable
• Completed new patient forms

If you need to cancel your appointment, we will be happy to reschedule to a more convenient time. We would prefer 24-hour notification, which will allow us to accommodate another patient. Please note some physicians charge a cancellation fee for appointments cancelled with less than 24 hours notice.

The doctors of Mercy Personal Physicians at Lutherville accept most commercial insurances and Medicare. Please call 410-252-CARE (2273) to confirm whether or not your insurance is accepted. 

You can access your medical records by using MyChart.  

Your primary care doctor can recommend a specialist. There are a number of Mercy’s renowned medical experts on-site. To assist you in making an appointment with a specialist, please call at 410-252-2273. Our staff can also help you determine whether or not you need a referral.

Prescription refills can be requested by:

• Calling your doctor
• Accessing MyChart
• Contacting your pharmacy, who will notify the doctor

If you experience a medical emergency, please call 911. After hours, please call 410-252-2273 and you will be connected with the physician answering service. The answering service will contact your doctor or the doctor on call. 

Our primary care doctors generally have same day appointments available. We encourage you to schedule an appointment, even if it is the same day, as this will allow the provider to properly set aside the necessary amount of time to address your concerns.

We accept cash, check, and major credit cards.